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Last updated: January 16, 2024
Thank you for shopping at A Touch of Radiance Candle Co. .
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the product or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned product. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
In order for products to be eligible for a return, please make sure that:
The following products cannot be returned:
Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning products to Us. You should send the products at the following address:
PO Box 9939 Longview, TX 75608
We cannot be held responsible for products damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the product or proof of received return delivery.
If you need to exchange a product for the same one, contact us. Please note that We only replace products you received defective or damaged.
If you have any questions about our Returns and Refunds Policy, please contact us:
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